Support

Common questions

I'm not receiving my sign-in code

Touchline signs you in with a one-time code sent to your phone number or email. If it hasn't arrived after a couple of minutes, check that the number or address you entered is correct, look in your spam folder (for email codes), and try requesting a new code. Still stuck? Email us with the phone number or email you're trying to use and we'll sort it out.

How do I join my club or team?

If your club is already on Touchline, ask a coach or club admin for an invite link or join code and follow it from your phone. You can also sign in and create your own club right in the app. If you'd like help getting your club set up, tell us about your club and we'll onboard you personally.

My events, RSVPs, or roster look wrong

Schedules and rosters are managed by your club's coaches and admins, so small mix-ups are usually fixed fastest by flagging them to your coach in the app. If something looks broken rather than mistyped — events not loading, RSVPs not saving — email us with a short description and a screenshot if you can.

I'm getting too many (or no) notifications

You can adjust which notifications you receive from your profile settings inside the app. If you're not receiving any push notifications, check that notifications are enabled for Touchline in your device's Settings app.

Account & data

Delete my account

You can request deletion of your account and associated personal data at any time by emailing support@touchline.so from the email address on your account, or including the phone number you sign in with. We'll confirm the request and delete your account within 30 days. Note that content your club needs for its own records (for example attendance history) may be retained in de-identified form.

Request a copy of my data

Email us and we'll provide a copy of the personal data associated with your account. See our Privacy Policy for details on what we collect and how it's used.

Contact

Email: support@touchline.so
For privacy-specific requests, see the Privacy Policy.